Shipping Policy

We appreciate your purchase! Thank you for choosing our products. We are committed to providing you with a seamless shopping experience.

1. Shipping Locations

We currently offer shipping to the following locations:

• Domestic: United States (including Alaska and Hawaii)
• International: We ship worldwide. If your country is not listed at checkout, please contact us for further assistance.

2. Processing Time

All orders are processed within 1-2 business days after receiving payment. Business days are Monday through Friday, excluding holidays.

You will receive a notification email once your order has been shipped, including tracking information when applicable.

3. Delivery Times

The delivery time depends on your location:

Shipping Locations	Estimated Delivery Time
the U.S.	5-7 business days (depending on the distance between warehouse and destination)
Outside the U.S.	15-25 business days (depending on the destination country)

Please note that international shipments may be subject to customs delays beyond our control. Additionally, orders to remote areas within the United States may experience delays due to shipping limitations or carrier issues. We appreciate your patience and understanding if this affects your order.

4. Shipping Costs

All shipping fees are borne by the customer.

Shipping fees will be calculated at checkout based on the destination.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order’s progress directly on the carrier’s website or our order tracking page.

If you do not receive your tracking information, please check your spam/junk folder, or contact us for assistance.

6. Customs, Duties, and Taxes (International Orders)

For international orders, please be aware that customs duties, taxes, or other fees may apply based on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout.

We recommend that you check with your local customs office for more information on any additional charges that may apply before placing your order.

7. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to factors such as weather conditions, holidays, or customs processing. Unfortunately, we are not responsible for any delays caused by these factors.

If your order is delayed, we will do our best to inform you as soon as possible and assist in resolving any issues.

8. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund depending on the situation.

9. Address Accuracy

Please double-check your shipping address before completing your purchase. We cannot be held responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer. If you notice an error in your address after placing your order, please contact us as soon as possible to make the necessary changes.

10. Return Policy and Exchanges

For information about returns and exchanges, please refer to our Return Policy page.

If you have any questions or concerns about shipping, feel free to contact our support team at support@transai.ai.

Thank you for your purchase and for choosing us!