Product Warranty

At TransAI, we are dedicated to providing high-quality products and ensuring that you have a positive experience with our products. To give you peace of mind, we offer a 12-Month Worry-Free Warranty on the products you purchase from us.

1. Warranty Coverage

We offer a 12-Month Worry-Free Warranty for our products, which covers defects in materials or workmanship under normal use and conditions.

The warranty covers:

  • Defects in materials or workmanship that occur during the normal course of use.
  • The failure of the product to perform as intended due to manufacturing defects.

The warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or unauthorized modifications.
  • Damage due to improper storage, exposure to liquids, or environmental factors.
  • Normal wear and tear, including scratches, dents, and cosmetic damages.
  • Products that have been used in ways not recommended by the manufacturer or have been tampered with or altered.
  • Loss of data or software malfunctions, if applicable.

2. Warranty Period

The warranty period starts from the date of receipt of the product.

Please retain your original receipt or proof of purchase as it will be required to make a warranty claim.

3. How to Make a Warranty Claim

If you believe your product is defective and eligible for warranty service, please follow these steps:

  • Reach out to us at support@transai.ai with the following information:
    • Your order number and proof of purchase.
    • A detailed description of the issue you're experiencing.
    • Photos or videos (if applicable) of the product and the issue.
  • Our customer support team will review your claim and provide you with a return instructions.
  • If instructed, return the product to us according to the provided instructions. You are responsible for return shipping costs unless the issue is determined to be covered under warranty.

4. Warranty Claim Process

Upon receiving the returned product, we will inspect it to verify the defect and determine whether it is covered under warranty. If the product qualifies for warranty service, we will either:

  • Repair the product at no charge.
  • Replace the product with a new or refurbished one (at our discretion).
  • Provide a refund for the product (if repair or replacement is not possible).

If the product is not covered by the warranty, we will notify you and provide options for repair at your expense.

5. Limitation of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the product as outlined above. We are not responsible for any incidental or consequential damages, including but not limited to loss of use, lost profits, or any indirect damages.

6. Transferability

This warranty is valid only for the original purchaser and is not transferable. The warranty coverage is valid only if the product is purchased from an authorized retailer or directly from us.

7. Warranty Exclusions

This warranty does not cover:

  • Damage caused by improper use, neglect, or unauthorized repairs.
  • Products purchased from unauthorized third-party sellers.
  • Damage caused by exposure to extreme temperatures, liquids, or environmental conditions.
  • Software issues or data loss due to product failure.

8. Legal Rights

This warranty provides you with specific legal rights, but you may also have other rights under local law, which may vary depending on your jurisdiction. This warranty does not affect your statutory rights.

9. Contact Us

For questions, claims, or more information regarding the warranty, please contact our customer support team at support@transai.ai.